FAQ

You can shop without registering. Creating an account does not automatically subscribe you to our newsletter. To receive news and offers, please sign up using the dedicated form

Follow the instructions on the sign-in page. If your account uses a password, select the password reset option. If you receive an email sign-in code, use the most recent code. For help, contact help@eraldo.com.

Subscribe to our newsletter to keep up with the latest news, discover new arrivals and designer collections, and access exclusive offers.

Choose your items and sizes, add them to your bag and proceed to checkout. Check your delivery details and order summary before completing payment. You will receive an email with your order details.

Purchases are completed on our website. You can contact customer care for information before placing an order.

Size guides are available on each product page and in the dedicated section of the website.

Email help@eraldo.com as soon as possible and include your order number. We will check whether we can still help. Changes and cancellations depend on the processing stage and cannot be guaranteed. Your statutory right of withdrawal, where applicable, remains unaffected.

Depending on the destination, tax or identification details may be required for tax or customs purposes. Please enter accurate information in the fields requested at checkout.

Have you not found the answer you were looking for? Our Customer Care team is here to help with orders, shipping, returns, size exchanges and any other enquiries.

Email us at help@eraldo.com. During customer care hours, our team replies within a maximum of 90 minutes.

Customer care hours: Monday to Friday, from 08:30 to 17:30 (CET/CEST).

Prices and offers may change over time. Currency, taxes and destination-specific conditions may also affect the total. Check your selected country and checkout summary before buying. Later changes do not alter the price of an order for which the contract has already been concluded.

Select your delivery country to see the available currencies. Your purchase currency is shown at checkout.

Timing depends on the payment method. Some cards are first authorised, reserving the amount, and then charged by the time the items are dispatched. Other methods may be charged immediately. Please check the checkout information and your payment provider’s terms.

You can use the payment methods displayed at checkout for your order. Availability may vary by delivery country, currency and provider requirements. Select the correct country before proceeding.

Read the Privacy Policy and Cookie Policy linked in the footer. Checkout also provides information from the parties involved in the sale and payment, including Global-e. Do not send passwords or full card details by email.

Restocks depend on the item and brand. Check the product page for current availability.

We do not offer a reservation service. Adding an item to your bag does not reserve its availability.

Yes. All products sold on Eraldo.com are authentic and sourced directly from brands or authorised retailers.

Select your destination country on the website and check the options at checkout. Global-e handles sales for deliveries to Italy as well. The relevant selling entity is identified during checkout and in your order documents.

Visit the ShippingShipping page for general information. The charge for your destination and selected service is shown at checkout before payment.

Check the estimates on the Shipping page and at checkout. Courier transit times are separate from order preparation. Once your parcel is handed to the carrier, you will receive tracking information. For help, email help@eraldo.com.

Conditions depend on the destination. Checkout identifies charges included or payable in advance and any amounts that may be due on import. Please check this information before completing your purchase.

Some destinations or product categories may be subject to legal or delivery restrictions. Check your selected country and the information provided when ordering.

Check the messages sent for your order. If you cannot find the document, email help@eraldo.com with your order number and we will help you locate or request the available documentation.

Under the Italian/EU statutory right of withdrawal, you can notify us of your decision within 14 days of receiving the items. You then have 14 days from that notification to send them back. Approval of your request is not a condition for exercising this right. Please see the Returns and Refunds page and your order terms for instructions, exclusions and the rules applicable to other destinations.

Items must be in their original condition. Follow the steps in our “Return your order” portal.

You can return the item under the terms applicable to your order or ask us to check whether a size exchange is possible. Email help@eraldo.com with your order number, item and preferred size. An exchange request does not pause the withdrawal deadline.

Go to “Return your order” to start the returns process and follow the instructions. You can also email help@eraldo.com for assistance or to notify us that you wish to exercise your right of withdrawal.

Yes, Eraldo offers a size exchange service. To request an exchange, simply contact our Customer Care team at help@eraldo.com. Our team will guide you through the process, subject to availability of the requested size.

For an Italian/EU statutory withdrawal, the refund is issued without undue delay and within 14 days of notification. Unless the seller has offered to collect the goods, the refund may be withheld until the goods or evidence of return dispatch are received, whichever is earlier. The original payment method is normally used, unless you expressly agree otherwise at no cost. When the credit appears depends on your payment provider.

Delivery may refer to a collection hub rather than completion of the return checks. Keep your receipt and tracking details, and contact help@eraldo.com if you would like an update.

Email help@eraldo.com with your order number and a description of the issue, adding useful photos if possible. We will explain the next steps. Non-conforming goods are covered by statutory remedies; the 14-day change-of-mind deadline does not apply. You do not bear the costs necessary to provide the remedy.

Check Returns and Refunds and your order terms. Costs depend on the country and service. For statutory withdrawal, you bear direct return costs only if informed before purchase, unless free returns are offered. Any deduction for a prepaid service must be disclosed and accepted. Non-conforming products are handled under statutory guarantee rules.

The standard online returns process does not include boutique drop-offs. Follow the instructions for your order or contact help@eraldo.com for the correct process.

Check the item page and any size guides available for the brand. If you need more information, email help@eraldo.com with the item and size you are considering.

In addition to size guides, you can check the detailed product description and fit indications.

Size: Numerical or alphabetical indication of the garment.

Fit: Indicates whether a garment fits slim, regular, or oversized.

Cut: Refers to the structure of the garment (e.g., slim, relaxed, cropped).

Material: Specifies the fabric and its composition.

Each brand uses its own sizing system. We recommend consulting the size guide for the specific product or brand.

Yes, sign up for our newsletter to receive a 10% discount code via email to use on your first order. The code is valid on selected full-price items and cannot be combined with other promotions.

Enter the code in the designated checkout field before paying and check the updated total. Validity, exclusions and whether offers can be combined depend on the promotion. If the code is not accepted, check its terms or contact customer care before completing your order.

Email help@eraldo.com or call +39 0421 329567. Our team is available Monday to Friday, 08:30–17:30, Italian time (CET/CEST).

During customer care hours, we aim to respond to enquiries within 90 minutes. Requests that need investigation may require further communication before they can be resolved.